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SERVICE-BASED TERMS AND CONDITIONS
Philippine Package
⚠️ Visa approval is solely at the discretion of the immigration authorities. TravelBot Tourism will process your tourist visa and the expected timeline for results is 3–7 working days. All visa application fees are strictly non-refundable, including in cases of rejection.
⚠️ Please be reminded that visa approval does not guarantee entry into the destination country. Final decisions are made by immigration officers upon arrival. TravelBot Tourism will not be held liable for any refusal of entry.
Important Notes:
- Please verify the passenger’s name and all details prior to issuance. TravelBot Tourism will not be liable for any errors once documents are released.
- Rates may change without prior notice until the booking is confirmed and ticketed.
- Tickets are non-refundable. Any refund or modification is subject to airline rules and penalties.
- Flight schedules may change without prior notice and are subject to government regulations.
- TravelBot Tourism is not liable for offloading due to immigration profiling or Philippine quarantine protocols.
- All cancellations or amendments are subject to airline penalties and fare differences.
- TravelBot Tourism is not responsible in cases of flight cancellation at the time of departure.
UAE Visa – DXB Only
- Visa approval is at the sole discretion of immigration authorities.
- Processing time is approximately 3–7 working days.
- Visa fees are non-refundable, including in cases of rejection.
- Visa approval does not guarantee entry; TravelBot Tourism is not responsible for any denial by immigration.
UAE Visa – SHJ Only
- Visa approval is at the sole discretion of immigration authorities.
- Processing takes 3–7 working days from application.
- Visa application fees are non-refundable, including in cases of rejection.
By Bus Visa Change – DXB
- Oman visa approval is strictly dependent on immigration authorities. Processing begins once the application is submitted.
- Estimated processing: 6 hours onward.
- TravelBot Tourism is not liable for offloading due to immigration profiling.
- If the Oman visa is still under process on the scheduled travel date, rebooking expenses will be borne by the client.
- Overstayed passengers are not eligible for B2B packages and must shift to an A2A option. B2B packages are non-refundable.
- Approved Oman visa holders must arrive at the assigned pick-up location on time (details provided after booking).
- Return bus tickets are usually released within 24 hours. If the UAE visa is still in process, the client must shoulder rebooking fees and hotel accommodation.
- Package includes 1-night hotel stay; additional nights due to delays will be charged to the passenger.
- A 40 AED border fee is payable directly to the bus coordinator before departure.
By Bus Visa Change – SHJ
(Same terms as DXB)
- Oman visa approval depends entirely on immigration.
- Processing time: 6 hours onward.
- TravelBot Tourism is not responsible for offloading.
- Rebooking and additional hotel nights will be borne by the client.
- 40 AED border fee payable before departure.
Additional Important Notes:
- Bus ticket, Oman hotel, and Oman visa are strictly non-refundable for missed travel.
- Return bus tickets will be arranged only once the UAE visa is approved.
- Package includes 1 night hotel stay; extra nights cost 30 AED per night.
- Oman visas must be processed 3–5 days prior to exit.
- UAE visa processing begins only after the passenger exits the UAE border.
A2A Visa Change – DXB
- Visa approval is solely at the discretion of immigration authorities.
- Visa application begins after exit, and processing time is 6 hours onward.
- TravelBot Tourism is not liable for deportation due to visa delays.
- Passenger may stay inside the airport for up to 24–48 hours only.
- If authorities require the passenger to leave, the return ticket will be the passenger’s responsibility.
- Overstay penalties must be settled prior to departure.
- ⚠️ A2A packages are non-refundable.
A2A Visa Change – SHJ
(Same conditions as DXB)
- Visa approval solely at immigration discretion.
- Processing begins after exit.
- Allowed airport stay: 24–48 hours.
- A2A package is non-refundable.
Sharjah Security Deposit – Refund Policy
- Security deposits for SHJ visas are mandatory requirements set by Sharjah Immigration.
- Overstay or absconding—even by one day—makes the security deposit non-refundable.
- Refunds can be requested only after the passenger exits the UAE or converts to an employment visa.
- Processing time: 15–45 working days.
- Visa approval does not guarantee entry; TravelBot Tourism is not liable for immigration refusal.
Dubai Security Deposit – Refund Policy
- Security deposits for Dubai visas are required by TravelBot Tourism as the visa sponsor.
- Overstay or absconding makes the security deposit non-refundable.
- Refund processing starts only after the passenger exits the UAE or changes visa status to employment.
- Processing time: 15–45 working days.
Absconding Removal – Terms & Conditions
- Immigration Authority Decision
- Absconding removal is fully under immigration discretion.
- Overstay fines may be required before removal.
- Processing Time
- Estimated 1–2 weeks, depending on immigration procedures.
- Mandatory Exit & Fines
- Once cleared, the applicant must exit immediately.
- Daily overstay fines apply until exit.
- Re-Filing of Absconding
- TravelBot Tourism may refile absconding if the applicant overstays again.
- Fees
- Absconding removal service fees are separate from overstay fines.
- All fines and charges must be fully settled by the client.
Holiday Package – Terms & Conditions
- All bookings follow the refund and cancellation policies of airlines and hotels.
- Promo rates are 100% non-refundable.
- Any amendments or upgrades requested after confirmation will be at the client’s cost.
- Flight schedules may change; TravelBot Tourism is not responsible for such changes.
- Rebooking requests must be made at least 3 working days before flight; fees apply.
- Hotel check-in time is 2:00 PM; check-out is 12:00 PM.
- Early check-in/late check-out and bed configuration depend entirely on hotel availability.
- Tours affected by weather will be replaced with an alternative.
- Immigration decisions regarding exit and entry are final; penalties due to immigration control are the client’s responsibility.
- TravelBot Tourism is not liable for offloading due to profiling or visa policies.
Important Notes:
⚠️ TravelBot Tourism is not responsible for immigration refusal of entry.
⚠️ Images used in promotions may differ from actual hotels or tour sites.
⚠️ TravelBot Tourism is not responsible for bookings not made through authorized staff or accredited partners.
International Visa Assistance
Processing Times (Estimate):
- GCC: 7–10 working days
- Schengen/UK/US/Canada: 15–30 working days
- Asian countries: 7–10 working days
- Philippines: 10–15 working days
- CIS countries: 5–7 working days
- Other Middle East/Africa: 7–10 working days
- Australia & New Zealand: 15–30 working days
Important Notes:
- International visa rates are fixed and non-refundable.
- Visa approval is at the embassy’s discretion; delays or rejections are non-refundable.
- Overstay fines or illegal activities after visa issuance are the client’s responsibility.
- TravelBot Tourism is not liable for no-shows, offloading, lack of documents, or health-related issues.
- Rebooking and amendments follow airline rules; fees and fare differences are the client’s responsibility.
- Additional payments for upgrades or amendments after confirmation will be borne by the client.
- Visa approval does not guarantee entry.
Cancellation Policy:
- Cancellations after invoice issuance will incur a 15% charge of the booking amount, even if services were not used.
Cancellations & Refund Policy
To request a refund, please complete the refund form via the QR code provided.
- UAE Visa
- All UAE visas are non-refundable.
- Corrections beyond 24 hours from issuance are non-refundable.
- Unused visas are non-refundable.
- Air Tickets
- Refunds, rebooking, or cancellations follow airline rules.
- Modification fees are non-refundable.
- Airline refund penalties must be covered by the client.
- Holidays (Inbound/Outbound)
- No refunds for rejected visas.
- Non-rebookable hotel/services cannot be refunded or credited.
- Hotel refunds depend on partner policies.
- Transfers & Transportation
- Cancellations within 24 hours are non-refundable.
- Requests made 24+ hours before service incur a 50% cancellation fee.
General Guidelines
- All modification, cancellation, and refund requests must be made in writing.
- Refunds apply only to the original payor or passenger.
- Refunds are returned using the original payment method.
- Processing charges are the responsibility of the client.
- A 15% service fee applies to all eligible refunds (except natural disasters).
- Refund claims must be submitted within 12 months or will be forfeited.
- TravelBot Tourism reserves the right to modify this policy.